Shipping policy

This Shipping Policy is issued by Flame and Slate, the operator of Flame and Slate.

Effective Date: June 20, 2026

1. Introduction

At Flame and Slate, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on flameandslate.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

    Free Shipping on Most Orders within the Continental United States. Certain oversized, custom-built, or remote-area deliveries may require additional freight charges. If applicable, you will be notified before your order is processed.

    At Flame & Slate, we carefully partner with premium manufacturers and trusted freight carriers to ensure every order is delivered with the care and professionalism our customers expect. If you have any questions before or after placing an order, our team is here to help.

    4. Order Handling and Delivery Time

     

    Delivery Time

    Because many of our products are handcrafted, made to order, or shipped directly from our manufacturing partners, delivery times vary by product. Estimated shipping times are displayed on each product page.

    In-stock products typically ship within 1–3 business days. Custom, oversized, or made-to-order items may require additional processing or production time before shipment.

    Once your order ships, you will receive a confirmation email with tracking information.

    5. Shipping Methods and Carriers

    Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

    Shipment tracking

    Every shipment includes tracking. You will receive a tracking link by email when your order ships.

    Freight Deliveries

    Add:

    Many of our products are delivered by scheduled freight carriers due to their size and weight.

    The freight carrier will contact you to arrange a delivery appointment.

    Most deliveries are curbside unless otherwise specified on the product page.

    Please inspect your shipment carefully before signing the delivery receipt. If you notice visible damage, note it on the delivery receipt and contact us immediately.

    This is standard for high-ticket products.

    Insurance

    Shipments are insured against loss or damage. Contact us if there is an issue.

    6. Order Tracking

    After your order ships you will receive an email with the tracking number and a link to follow the delivery.

    7. Delivery Issues

    Delayed or lost packages

    If your delivery exceeds the 6 to 11 business day window, email us at support@flameandslate.com or call N/A.

    Marked delivered but not received

    • Confirm your shipping address
    • Check with neighbors or building management
    • Contact us so we can assist with a trace

    Damaged packages

    • Photograph the packaging and the item
    • Contact us within 48 hours at support@flameandslate.com

    • After damaged packages:

      Add:

      Hidden freight damage should be reported within 48 hours of delivery whenever possible so we can work with the manufacturer and freight carrier to resolve the issue promptly.

    We will arrange a replacement or refund as appropriate.

    8. Missing Items

    If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

    9. Returns and Refunds

    We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

    • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
    • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method

    10. Address Accuracy

    Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

    If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

    11. Contact

    • Email support@flameandslate.com
    • Phone N/A
    • Address Flame and Slate, 82 Wendell Ave STE 100 , Pittsfield, MA, 01201, United States
    • Service hours Monday to Friday, 9am to 5pm EST

    12. Changes to This Policy

    We may update this Shipping Policy. Changes take effect when posted on this page.

    Thank you for shopping with Flame and Slate.