Contact Us
We welcome inquiries from customers, manufacturers, suppliers, and business partners.
Whether you're looking for the perfect outdoor wellness product, need assistance with an existing order, or are interested in partnering with Flame & Slate, we're here to help. Our team is committed to providing prompt, professional, and knowledgeable support.
Customer Support
Have questions about a product, an existing order, shipping, or warranty coverage? Contact us using the form below or email us directly. We're happy to help you make an informed decision before and after your purchase.
Supplier & Partnership Inquiries
Flame & Slate is actively developing relationships with premium manufacturers and distributors in the outdoor living and wellness space.
We are especially interested in:
- Sauna manufacturers (traditional and infrared)
- Cold plunge systems
- Fire feature suppliers
- Outdoor kitchen and furniture brands
Please include:
- Company name
- Product catalog or website
- Wholesale / dealer program details
- Contact information
We carefully evaluate every potential supplier to ensure their products align with the premium standards and customer experience that define the Flame & Slate brand.
Our Response
We strive to respond to all inquiries within one business day. Whether you're a customer planning your outdoor retreat or a manufacturer interested in partnering with us, we appreciate your interest in Flame & Slate.
Flame & Slate is operated by Berkshire Collective, LLC, a Massachusetts limited liability company. Our customer support team is available Monday through Friday, 9:00 AM–5:00 PM EST. We strive to respond to all inquiries within one business day.
Business Information
Flame & Slate
Luxury Outdoor Living & Wellness
82 Wendell Ave STE 100
Pittsfield, MA 01201
833-569-3792
support@flameandslate.com