Contact Us
We welcome inquiries from customers, manufacturers, suppliers, and business partners.
Whether you're looking for the right outdoor living or wellness product, need assistance with an existing order, or are interested in partnering with Flame & Slate, we're here to help. Our team is committed to providing prompt, professional, and knowledgeable support.
Customer Support
Have questions about a product, an existing order, shipping, delivery, installation requirements, or warranty coverage?
Contact us using the form below or email us directly. We're happy to help you understand product details and requirements before purchasing and to provide support after your order has been placed.
Supplier & Partnership Inquiries
Flame & Slate welcomes opportunities to develop relationships with premium manufacturers and distributors in the outdoor living and wellness space.
We are especially interested in:
- Traditional and infrared saunas
- Cold plunge and ice bath systems
- Fire pits and fire tables
- Pergolas and outdoor structures
- Outdoor kitchens
- Premium outdoor furniture
For supplier and dealer inquiries, please include:
- Company name
- Product catalog or website
- Wholesale or dealer program information
- Contact information
We carefully evaluate potential suppliers to ensure their products are a good fit for the quality, design, and customer experience standards of Flame & Slate.
Our Response
We strive to respond to inquiries within one business day. Whether you're a customer planning an outdoor space or a manufacturer interested in partnering with us, we appreciate your interest in Flame & Slate.
Business Information
Flame & Slate
Luxury Outdoor Living & Wellness
Operated by Berkshire Collective LLC, a Massachusetts limited liability company.
82 Wendell Ave, STE 100
Pittsfield, MA 01201
United States
Phone: 833-569-3792
Email: support@flameandslate.com
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time