Shipping Policy
Shipping Policy
Shipping Policy
At Flame & Slate, we are committed to providing a smooth and transparent delivery experience from the moment you place your order until it arrives at your home.
Because many of our products are handcrafted, custom-built, or shipped directly from trusted manufacturers, shipping times and delivery methods may vary by product.
Our goal is to make every delivery as smooth and worry-free as possible. If you have any questions before placing your order, we're always happy to help.
Order Processing
Orders are typically processed after payment has been received and verified. Processing times vary depending on the manufacturer, product availability, and production schedule.
If a product is temporarily out of stock or subject to extended lead times, we will notify you as soon as possible.
Shipping Methods
Most products are shipped via trusted parcel or freight carriers selected by the manufacturer.
Larger items—including saunas, cold plunge systems, outdoor kitchens, pergolas, and certain furniture collections—are generally shipped by scheduled freight delivery and may require an appointment for delivery.
Delivery Appointments
For freight deliveries, the shipping carrier will typically contact you to schedule a convenient delivery date and time.
Please ensure that someone is available to receive and inspect the shipment upon arrival.
Inspecting Your Delivery
We recommend carefully inspecting all shipments before signing the delivery receipt.
If you notice visible damage to the packaging or product, please:
- Note the damage on the carrier's delivery receipt before signing.
- Take photographs of the damage.
- Contact Flame & Slate as soon as possible so we can assist you with the claims process.
Prompt reporting helps us work quickly with the manufacturer and shipping carrier to resolve any issues.
Delivery Requirements
Many products are delivered curbside unless otherwise specified by the manufacturer.
Customers are responsible for ensuring that delivery access is suitable for the product being delivered, including driveways, gates, walkways, and any required permits or access restrictions.
Professional installation may be recommended or required for certain products. Please refer to the manufacturer's documentation for specific installation requirements.
Shipping Coverage
Flame & Slate currently ships throughout the contiguous United States.
Shipping to Alaska, Hawaii, or other remote locations may require additional shipping charges or may not be available for certain products. Please contact us before placing your order if you have questions regarding delivery to your location.
Shipping Costs
Shipping costs, when applicable, are displayed during checkout or included in the product listing.
Additional freight charges may apply to certain locations or specialty delivery services. If additional charges are required, we will contact you before processing your order.
Questions About Your Order
If you have questions about shipping, delivery, or order status, we're here to help.
Flame & Slate
📞 833-569-3792