Warranty

At Flame & Slate, we partner with manufacturers who provide warranty coverage and product support for their products.

Warranty coverage varies by manufacturer, product, and component. Applicable warranty periods, coverage terms, limitations, exclusions, and claim requirements are determined by the manufacturer and may differ from one product to another.

When available, product-specific warranty information is provided on the applicable product page. Additional warranty terms may also be included in the manufacturer's documentation supplied with the product.

Manufacturer warranties generally apply to defects covered under the manufacturer's warranty terms and do not necessarily cover damage resulting from improper installation, misuse, unauthorized modification or repair, normal wear and tear, failure to follow manufacturer instructions, or other exclusions specified by the manufacturer.

Some products require professional electrical, plumbing, gas, structural, or other installation. Customers are responsible for ensuring that installation and use comply with the manufacturer's requirements and applicable local codes where required.

If you experience an issue with a product, please contact Flame & Slate with your order number, a description of the issue, and photographs or other supporting information when applicable. We will assist you in communicating with the manufacturer and coordinating the applicable warranty or product-support process.

Depending on the manufacturer's warranty terms and the nature of the issue, an approved resolution may include troubleshooting assistance, replacement parts, repair, product replacement, or another manufacturer-authorized remedy.

Flame & Slate is committed to assisting our customers before and after the sale. If you have questions about warranty coverage, installation requirements, replacement parts, or product support, please contact us and we'll be happy to help.