Preparing for Delivery

Many of our products are delivered by freight carriers due to their size and weight.

Before delivery, we recommend:

• Ensuring there is clear access to the delivery location.
• Having someone available to inspect and accept the shipment.
• Reviewing the manufacturer's site preparation recommendations, when applicable.

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Inspecting Your Shipment

Please inspect your shipment carefully upon delivery.

If you notice any visible damage to the packaging or product, note it on the carrier's delivery receipt before signing and contact Flame & Slate as soon as possible. Prompt reporting allows us to work quickly with the manufacturer and carrier to resolve any issues.

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Manufacturer Direct Shipping

Many products are shipped directly from our trusted manufacturing partners. This helps reduce handling, improve shipping efficiency, and ensures you receive factory-fresh products backed by the manufacturer's warranty.

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Delivery Questions

Every product is unique, and delivery requirements may vary depending on size, destination, and manufacturer.

If you have any questions before placing your order, our team is happy to help you understand delivery expectations and answer any questions you may have.

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Our Commitment

From order confirmation through delivery, our goal is to make your experience as smooth and enjoyable as possible. We are committed to providing clear communication, dependable service, and ongoing support throughout your purchase.