❓ Frequently Asked Questions
Can't find the answer you're looking for? Our team is always happy to help. Contact us anytime and we'll be glad to assist you.
Frequently Asked Questions
General Questions
What types of products does Flame & Slate offer?
Flame & Slate specializes in premium outdoor living products, including traditional and infrared saunas, cold plunges, fire features, outdoor kitchens, pergolas, luxury outdoor furniture, and other carefully curated backyard lifestyle products.
Why should I buy from Flame & Slate?
We carefully select premium products from trusted manufacturers known for quality, craftsmanship, and long-term value. Our goal is to provide exceptional customer service, expert guidance, and a smooth purchasing experience from your first questions through delivery.
Shipping & Delivery
Do you ship nationwide?
Yes. We proudly offer shipping throughout the continental United States. Shipping methods vary depending on the manufacturer and product.
How long does delivery take?
Delivery times vary by manufacturer, product availability, and destination. Estimated delivery times are provided whenever possible, and you'll receive shipping updates as your order progresses.
Will I receive tracking information?
Yes. When available, shipping confirmation and tracking information will be provided once your order has shipped.
Orders
Can I cancel or change my order?
Because many of our products are custom ordered or shipped directly from manufacturers, order changes or cancellations may not always be possible once production or shipping has begun. Please contact us as soon as possible if changes are needed.
How do I know if a product is in stock?
Availability may vary by manufacturer. If inventory or lead times are important for your project, please contact us before placing your order.
Warranty & Support
Do your products include warranties?
Yes. Every product sold by Flame & Slate is backed by the manufacturer's warranty. Warranty terms vary by manufacturer and product.
What if I need help after my purchase?
We're here to assist you. Whether you have questions about your order, warranty coverage, or product support, we'll help guide you through the appropriate process.
Installation
Do you provide installation services?
Installation services vary depending on the product and manufacturer. Some products require professional installation, while others are designed for homeowner assembly. Please review the product details or contact us for guidance.
Can saunas and cold plunges be installed outdoors?
Many models are specifically designed for outdoor use, while others are intended for indoor installation. Product specifications will clearly indicate the recommended installation environment.
Financing
Do you offer financing?
We're working to provide flexible financing options for qualifying purchases. Additional information will be available as financing programs become available.
Returns
What if my product arrives damaged?
Please inspect your shipment upon delivery. If damage is visible, note it on the delivery receipt and contact us immediately so we can help coordinate a resolution with the manufacturer and freight carrier.
Can I return my purchase?
Return eligibility varies depending on the manufacturer and product type. Because many products are custom ordered or shipped directly from manufacturers, some items may not be eligible for return. Please review our Returns & Refund Policy or contact us before placing your order.
Contact Us
I still have questions. How can I reach you?
We're always happy to help. If you have questions before or after your purchase, please contact Flame & Slate and we'll be glad to assist you.